RETURNS & EXCHANGES
Need to make a return? No worries, please see options below.
Change of Mind Returns:
If your new item is not quite right, you have the following options available.
- All full price items can be returned for either an exchange, refund or store credit, provided they meet the return conditions.
- Items purchased on sale can be returned for a store credit.
- You must email email@example.com to receive a return authorisation code
- You contact us within 14 days of receiving your order, this is the date it is delivered to you, not the date you ordered it
- Item(s) are in original condition (unworn, clean of make-up, perfume and deodorant, and all tags attached)
- The shipping cost to return item(s) is payable by you
- Upon receiving your item, we will process your return within 48 hours
- Should you have any other queries about returns, or anything else, drop us an email at firstname.lastname@example.org
Faulty Product or Incorrect Item Received:
We truly apologise for any inconvenience caused by this error. Please contact email@example.com with your order number and images of the fault, or incorrect item, and we will work with you to resolve it as soon as possible.